Apparently people are dumb. At least, that's what I'm beginning to infer from the evidence around me. Speaking as a member of this elite group (currently a smidgen over 6.8 billion strong worldwide) I am reluctant to believe it, though apparently it must be so based on the warnings, advisories, threats, and even pleas found on products in our daily lives which urge us to exercise caution when interacting with the world around us. Case in point : toilet paper.
I was a captive audience in a public restroom yesterday, so to speak, and I noticed writing in the most unusual place. No, it was not etched into the wall, it did not list a phone number, and it wasn't even in regard to how to meet new people or have a good time. It was about toilet paper. Specifically, how to tear it off. Now, it's insulting enough to have the makers of a toilet paper dispenser presume that I cannot see the second roll of TP inside the unit ("this until contains 2 rolls"), and a bit more troubling that someone would be left to handle personal hygiene on their own if they couldn't figure out how to slide the door to get to that second roll ("slide door to access second roll"). But, the real stumper for me was the three words of wisdom written in raised letters at the bottom of the unit - "tear paper here." Really?
Let's say for just a moment that you've never seen a toilet paper dispenser before. Perhaps you've been living in a shanty somewhere and only had access to plain ol' TP with no holder. Or, for the sake of argument, let's even pretend that you've never seen toilet paper before in your life. There you are, suddenly transported to this dazzling public restroom with only your rugged, backwoods experience to guide you through the potty process. Will you be thinking, "Wow... thank goodness for these clear and insightful instructions? I might have really messed this up without the careful guidance and assistance that the toilet paper dispenser company so thoughtfully provided?" Probably not. Probably, you'd yank on the TP like everyone else - it's pretty intuitive, isn't it? In the process, the paper would tear (it is only thin paper, after all... it's not like they're providing duct tape for the task at hand) and you'd finish your business and move on.
At least, that's what I would expect would happen. Apparently, however, I have overestimated the intelligence of the human race. These types of warnings are everywhere. My Sharpie marker tells me to re-cap when not in use - in case I hadn't yet figured out to keep it from drying out as it marked all over my couch and/or the inside of my purse. A little box of raisins tells me, in essence, that even though they've made my eating experience as sanitized as possible, bits of seed or stem might occasionally make their way into the product. Go figure. My computer charger tells me I should not stick electrical plugs where they do not belong - especially outside. This is sage advice, and might just help me avoid disaster next time I considered jump starting my car by plugging the charger into my cigarette lighter. Heck - even my lotion advises that it's not for use in eyes. Pity, because a glop of lotion right in the eyeball sounds so appealing, too.
The worst part is, these are all just everyday items within easy reach of my chair. Heaven knows what kinds of warnings you find in more exciting areas, like the laundry room, kitchen, or even... the garage! The latter, I might add, is full of items with graphic drawings of stick people in various stages of injury. I guess these are for folks who don't take time to read instructions, but might take a quick glance at the packaging. Apparently artists who don't have sufficient skills to make it big drawing macabre comic books eventually give up and settle into a steady career in the 'product safety warning' industry. At least there's job security there!
I know, I know... these warnings are necessary to help make daily life go a little more smoothly and to protect companies from ridiculous lawsuits. I'd heard the rumors for years about outrageous legal action, but decided to check it out for myself. Here are a few examples from the past few years:
A woman sued the Mars candy company for $250,000 in "permanent personal injury", claiming that she knew the candies were chewy, but they were "so chewy they should come with a warning." You have to wonder what kinds of injuries she incurred from chewing a Starburst.
Then, of course, there was the case of the woman who sued a furniture store for tripping over a toddler in front of their store. She was awarded $80,000, despite the fact that the toddler her child. Who knew - you can actually get paid for being a negligent parent. All that extra time I'll have once I start ignoring my children can be spent hanging out by the mail box, waiting for my first check.
The granddaddy of them all (or perhaps, more accurately, the grandmother of them all) was the case of 79 year old Stella Liebeck who sued McDonalds in 1992 and was awarded a whopping $640,000 for having burned herself on hot coffee. Next time you see the "caution - contents might be hot" warning on a lid, you can thank Stella.Of course, you can also thank her that products are significantly more expensive now than they used to be since companies have to cover their 'bottom lines" from every potential crazy person with access to a lawyer...
Ok - maybe people are deserving of patronizing labels and intelligence-insulting instructions if we are so stupid that we would sue over our own ineptitude. I'm beginning to think that there needs to some sort of entrance exam into this club called humanity. Better yet, in keeping with the pace of modern society, perhaps we could start putting a label on each new baby - something like, "warning - this unit might grow into a litigious adult. Parent with extreme caution."
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